Last updated: June 18, 2026
Money added to your NexEV wallet is intended to be used towards EV charging sessions and related services on our platform. Wallet top-ups are non-refundable once successfully credited, except in the cases described below.
If a payment is debited from your bank account/card but your NexEV wallet is not credited within 30 minutes, or if you are charged more than once for the same top-up due to a technical error, you are entitled to a full refund of the erroneous amount. Please contact our support team with your payment reference number to request this refund.
Approved refunds are initiated to the original payment method within 2 business days of approval and, depending on your bank or card issuer, typically reflect in your account within 5–7 business days.
Because charging sessions begin consuming electricity immediately once started, a session cannot be "cancelled" once it has begun — you are billed only for the actual energy (kWh) consumed up to the point you stop the session. You may stop an active session at any time via the app or your RFID card with no additional cancellation fee.
If a charging station malfunctions and fails to deliver charging after a session has started and your wallet has been debited, contact our support team with the session ID. After verification, the affected amount will be credited back to your wallet or refunded as applicable.
The one-time RFID card issuance fee is non-refundable once the card has been dispatched, except where the card is found to be defective on arrival, in which case a free replacement will be issued.
For any refund or cancellation queries, reach us at hello@nexevcharging.com or call +91 74188 54188 (Mon–Sat, 9:00 AM–7:00 PM IST).